Ai Customer Service Statistics. In the domain of customer care, the bank that has massively leveraged ai technology is china merchant bank, a leading credit card issuer in china. Ai doesn’t need to completely replace humans customer services representatives to be useful.
There are many transitional step between a human only customer service system and possible goal of one completely run by a perfectly human like ai. 54% of customers have higher expectations for customer service today compared to one year ago. In 2019, 25% of all customer interactions were automated through ai and machine.
85% of customer service interactions will be powered by ai bots.
Ai augmenting human customer service. 85% of customer service interactions will be powered by ai bots. The present glory of ai for customer service. As ai is increasingly adopted, the potential impacts to customer service are announcing themselves in surprisingly useful ways.