Customer Service Articles 2021. The integration of customer service and unified communications tools improves cx In our predictions for 2021, this need for a more empathetic service experience really dominated our thinking.
For those earning more than $50,000 annually, smartphone ownership increases to well above 90%, mainly in users. The customer service process must acknowledge the channels being used within the service team and beyond. In 2021, companies will therefore continue to rely on the complementarity between agents and chatbots to streamline the customer experience.
It's no secret that in 2020 our entire work culture changed.
It's no secret that in 2020 our entire work culture changed. If cx is to play an important part in your 2021 plans (and it should!), use this article to stay ahead of the top customer experience statistics in the upcoming year. It's no secret that in 2020 our entire work culture changed. In an interview with customer service expert shep hyken, we discuss the evolving definition of privacy and how it will affect customer service in 2021.