Customer Service Best Practices 2017. Customer retention and advocacy, solution integration, mobile optimization, perpetual marketing campaigns, storytelling, and more. Updated may 2019 to include 10 more customer experience examples!
According to the microsoft state of global customer service report for 2016, “97% of customers say customer service is very important to them. This may seem too obvious for a list of live chat best practices for customer service, but if you’re not mindful, you can easily come off as cold and distant. But ongoing customer service training falls on the rep as much as it does on the company.
Paper and pens this activity is adapted from 10 customer service activities to supercharge your team.
Take up the customer service challenge quiz below and see just how much qualified you are for the vacant position within the organization. Live chat best practices 1. • rules for great customer service. Updated may 2019 to include 10 more customer experience examples!