Customer Service Chatbot Use Cases. By understanding the capabilities and usefulness of a chatbot, more and more businesses are leveraging chatbots across business functions like customer service, sales, marketing and even for streamlining their internal processes. Customer service take the first step towards 24/7/365 customer service.
A chatbot can have a conversation with a customer but isn't limited by technology because the ai technology is built into the software, says forbes magazine. In ecommerce, all sales, customer service, and marketing happens online. Think of almost any customer service interaction and you’ll generally discover how bot technology can help automate and manage tasks.
With ai chatbots, businesses can save customer support costs by speeding up response times and improve first response time that improves customer service experience significantly.
With chatbots for customer service, businesses can dramatically enhance customer experience by promptly addressing the faqs. Every customer conversation is an opportunity to strengthen your brand. Sales persons can use chatbots in various scenarios to make themselves more productive. Provide 24/7 support, collect continuous customer feedback and give customer service agents more time to address critical and complex issues.