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Customer Service Email Examples

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Customer Service Email Examples. (note that the final 5 templates are specifically for customer refunds.) 1. Rather, use the eli5 technique.

Starbucks Winback Campaign Engagement emails, Email
Starbucks Winback Campaign Engagement emails, Email from www.pinterest.com

The website, store staff, and/or support reps aren’t on the same page, so the customer feels confused, frustrated—even misled. Rather, use the eli5 technique. When you need to explain a difficult idea or instruction, don’t write it as if you were sharing it with a coworker.

To help, here are 13 customizable templates.

Using just three components you can almost always get the customer from unhappy to successful in a few short emails. They let your customers know you care about their experience with your company and that you will respond to their concerns. Similar to phone conversations, a rude or improper email reply can damage a company’s reputation while a friendly, yet professional reply can gain a customer for life. Your customer service team will then send emails in response.