Customer Service Email Examples. (note that the final 5 templates are specifically for customer refunds.) 1. Rather, use the eli5 technique.
The website, store staff, and/or support reps aren’t on the same page, so the customer feels confused, frustrated—even misled. Rather, use the eli5 technique. When you need to explain a difficult idea or instruction, don’t write it as if you were sharing it with a coworker.
To help, here are 13 customizable templates.
Using just three components you can almost always get the customer from unhappy to successful in a few short emails. They let your customers know you care about their experience with your company and that you will respond to their concerns. Similar to phone conversations, a rude or improper email reply can damage a company’s reputation while a friendly, yet professional reply can gain a customer for life. Your customer service team will then send emails in response.