Customer Service Listening Skills Test. Instead of finding people who possess all of these skills, it’s easier to hire talented people with a good basis and train them towards perfection. So, even though actively listening may be a challenge, it’s critical to providing a great customer service experience.
So, even though actively listening may be a challenge, it’s critical to providing a great customer service experience. According to help scout, the skill set includes empathy, patience, flexibility, a calming presence, as well as communication, listening and persuasion skills. Listening while staying active by running, jogging, etc.
The best way to learn active listening is by practicing it while communicating with others in a realistic setting.
How long have you been a customer service attendant? This position’s duties vary greatly depending on the industry, but there are some skills all successful customer service or support representatives should share: Turnover rates impact heavily on the listening skills of the contact centre floor. The customer service industry requires employees to have a number of soft—or interpersonal—skills.