Customer Service Philosophy Examples. Customer service is about making your users feel heard, valued, and supported. For us, it is all about the caller’s experience and the longevity of our clients and their success.
Because your customer service team is on the frontline, it’s important that they embrace the philosophy that your brand’s reputation is everything. However, i believe excellent customer service means going above and beyond. A monetary bonus for maintaining a 100% customer satisfaction rate can be just as motivating as a few paid extra days off for retaining a customer.
My philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service, by listening to and understanding the customer's needs, by meeting or exceeding these needs and by meeting my commitments, keeping my promises and taking.
For them that means refunding or replacing lost packages, or just taking a customer’s number to call them back when dealing with an issue. ‘we’re not competitor obsessed, we’re customer obsessed’. All great service comes from this feeling of generosity and abundance. It’s the business that carries on after the sale, and, to some, this is the business that matters most.