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Customer Service Survey Questions For Clients. People run for the hills if your survey is longer than 9 questions total, but around 6 is the ‘sweet. Meaningful interactions and engagement with members can directly affect your membership base.
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Your staff are the face of the business, whether it’s your instructors, personal trainers, or admin staff. As with questions 10, 11, or even 12, this customer satisfaction survey should be sent to your customers very soon after providing the support. This is especially helpful if you are asking about your store’s ambiance, experience, or customer service.
You can use a survey template or start from scratch with a basic survey using your own customer satisfaction survey questions.
Some popular types of customer service satisfaction survey questions are as follows or, for a quicker version, skip ahead to our visual. Meaningful interactions and engagement with members can directly affect your membership base. The questions you ask will help you identify positive patterns or gaps. Another easy way to analyze customer satisfaction data is through the use of scale questions.
