Customer Service Tips Over The Phone. This will give you great clues about how you can improve in the future. When you answer the phone, smile as you greet the person on the other line.
This includes answering the phone with the company’s and staff member’s name, and utilizing polite language: Never give precedence to a phone call over a customer standing in front of you. Most managers actively look for customer service skills before they hire.
If you have a knowledgeable team of customer service representatives, then handling customer inquiries over the phone should be a piece of cake.
Most managers actively look for customer service skills before they hire. Working in customer service requires some skill and etiquette. To improve your telephone communication skills, be sure to master the following tips: This may seem obvious, but basic telephone etiquette goes a long way towards making the customer’s experience a positive one.