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Excellent Customer Service Definition. Navigating the customer to a final destination. However, i believe excellent customer service means going above and beyond.
Unless you apply for a job in some big corporation, you should not reply with a general definition of an excellent customer service. It entails having a thorough knowledge of the store's inventory in order to help customers make the best decision. Keep your definition of an outstanding customer service as relevant as possible.
An individual approach (to a client) is a good start.
The dictionary defines service as an act of helpful activity. Keep your definition of an outstanding customer service as relevant as possible. Certainly customers expect something different in a fast food stand, five star hotel, and in an automotive company. Be sure to echo the jargon used on the company website and social media accounts when it comes to keywords related to their customer service mantra.