Exceptional Customer Service Definition. One way to keep customers coming back and bringing new business is exceptional customer service. It's all about the customers' positive experience.
Customer service is a crucial component of any professional or reputable business. And how much market share you may command for the foreseeable future. Good customer service is meeting the expectations of customers and usually leaves the customer pleased.
One way to keep customers coming back and bringing new business is exceptional customer service.
Exceptional customer service involves understanding the product or service being sold, going beyond customers' expectations, fulfilling explicit and implied promises to customers, showing respect and interacting with customers outside the parameters of business transactions. Exceptional customer service also involves developing real relationships. It is very hard to measure, as the standards rise with each initiative or innovation designed and implemented by your competitors. Customer service skills are traits and practices that equip you to address customer needs and foster a positive experience.