Exceptional Customer Service Stories. Stories that make loyal customers out of random people. Walmart customer gets kind help from a personal shopper.
One story truly shines when a customer service representative, lydia burrola, saved the day for a groom on his wedding day. In retail, that could mean remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more. Online retail tycoon zappos has been widely recognised for its exceptional customer service over the years, with many startups since trying to emulate their com pany culture.
They do not represent the everyday flow of business.
But sometimes it can be difficult to go above and beyond to deliver great service to customers. Most customer service stories that capture our imagination and “go viral” do so because they are exceptional in nature; Now, here are 8 examples, from companies large and small, who truly understand what it means to provide good customer service in retail. If you have a story to share, send it to us and we’ll gladly include it in this list!