Importance Of Customer Service In Hospitality Industry. It is the first opportunity an establishment gets to impress and create a lasting great impression. That is why the hr system is one of the most important aspects in the hospitality industry.
It essential to know the definition of customer services to understand its importance which is “the provision of personalised attention to a customer before, during and after a purchase” (andrews). Excellent customer service is vitally important in the hospitality industry. The importance of customer service in the hospitality industry whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid your business in the future.
Any business needs to keep customers and clients happy, but in the hospitality industry it’s so important to keep guests engaged in order for repeat business and for referral purposes.
Importance of customer service in the hospitality industry. In the current international hospitality industry, hotels are experiencing a time with challenges and opportunities in terms of the customer service and demands. A report published by american express suggests that customers are twice as likely to share a negative experience about a business than a positive experience. In an era of automation and customer service bots, it’s easy to start questioning the importance of customer service in the hospitality industry.