Salesforce Service Cloud Features. In the salesforce service cloud are the key tools which help the agent to quickly and efficiently respond to customers on any channel. Salesforce service cloud features in depth managing cases.
Salesforce service cloud comes with all the required out of the box functionality required for customer support, which includes below mentioned features which are required for setting up customer service.1) receiving the cases through multiple channels like web and emails. By unifying the agent experience into one platform, salesforce has created a way for agents to respond to multiple support requests through multiple channels. Key salesforce service cloud features.
3)sla definitions and escalation rules.
Utilize our customer service feature set including call center management, live chat software, and workflow approval. 3)sla definitions and escalation rules. Learn about macros, service console, and case feed. And because sales cloud is built for mobile, you can access your information on any connected device.