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Seamless Customer Service Experience. Simply put cx is the sum of all interactions a customer has with a company over time, through all touchpoints, digital or physical. A seamless customer experience (cx)—aka an omnichannel customer experience—has been the expected norm for years.
A seamless customer experience gets delivered when you answer the questions your customer is asking. A seamless customer experience is one that removes as much “friction” as possible. Through great customer service and seamless user experience, you can create a great overall customer.
No matter what channel your team chooses, give the best service possible.
Great customer service is the key element in providing a positive brand experience. It helps with building rapport. As far as seamless customer service experiences go, omnichannel support is a necessity. Worldwide mobile and tablet internet usage exceeded desktop for the first time in november 2016*.